Delivery is free! No minimum order required.
After you make your purchase, you will receive a purchase confirmation from us via email or SMS. Team Cookka will contact you within 1 working day to advise on the estimated delivery timing based on your shipping address. In the event you do not receive our confirmation, you can send us an email at firstname.lastname@example.org or WhatsApp 91055622 with your Order Number.
We accept a one-time change in delivery schedule at no extra charge. You may whatsapp us at 91055622 or send us an email at email@example.com with your order number and your preferred delivery date. For any changes, please inform us at least 2 working days in advance and will be managed on a case by case basis.
Subjected to stock availability, your order will be delivered to you within 2-5 working days from the date of your order.
Yes, however this is only available for LPG hobs and slimline hoods. There will be an additional charge of $50, to be paid to installer directly.
As delivery is currently managed by a 3rd party vendor, we are unable to advise on delivery timings. However if you have any special requests, you may whatsapp or email us. We will try our best to accommodate to your request.
We will follow the pre-arranged date and time to deliver your order. Our delivery guys will give you a heads-up before delivering your items over. In the event that no one is at home to receive the order, we will call you to schedule a re-delivery. Additional charges ranging from $20 to $30 will apply.
Currently, we operate and deliver to Singapore street addresses only. Because of restrictions and limitations placed by certain institutions and organisations, we are unable to make deliveries to these areas e.g. army camps, Tuas and Sentosa Island.
Yes, please let us know your estimated date of completion. You may check-in with us if you foresee a delay or early completion.
You may request for an exchange within 7 days from the date of delivery, subject to the Exchange Eligibility below.
Please ensure that your items meet all of the following exchange conditions:
- Within 7 days after delivery
- Item must be in original packaging and in brand new condition
- New item must be of equal if not, higher value than your original purchase. (Products which had been installed and repackaged are not acceptable)
Cookka charges an exchange fee (15% of the final paid amount in original invoice) for every item that is collected back after it has went out, including items that comes back for an exchange.
Cookka reserves the right to reject any exchanges if the item does not meet all of the above conditions.
We regret that the item didn’t reach you in good condition. We are happy to arrange for a prompt replacement. Pls inform us within 7 days from the date of delivery and a member of the Cookka team will contact you to facilitate the replacement.
You will receive your refund within 30 calendar days.
Yes, we are happy to discuss further with you. Do get in touch with us regarding your requirements.
You may reach out to us and provide details of the brand and model number of your current hob/hood. We will recommend a suitable model taking into account your personal preference as well.
However if you still have difficulty determining the cut-out-size, we also provide doorstep service to help you with your measurements. This service is chargeable at $20 per trip.
The safety device is a thermocouple that prevents the flow of gas to the burners if the flames were to suddenly go off. This helps to ensure no gas leakage in the event your flame is blown out by strong winds; or when boiling water and soup overflows and extinguishes the flame when the knob is at the ON position. The fear is if the gas continues to flow even when the flame goes out, a fire may result if a spark ignites it.
It is compulsory for a Flame Failure Device to be incorporated in all gas appliances in Singapore effective 1 Aug 2018. You may refer to Section 7 of the Consumer Protection (Safety Requirement) Registration Scheme Information booklet for more details.
The battery may have been drained up. You may try replacing it with a new battery. However if it still doesn’t work, we suggest that you visit the nearest supermarket to get an ignition gun.
Induction cooking uses electromagnetic induction to directly heat the base of your cookware while the adjacent areas remains cold. Compared to traditional gas hobs, induction technology is highly efficient and features extremely low energy loss with up to 90% of the energy consumed being directly transferred to the pot.
You should use cookware made from ferromagnetic materials, which are compatible with induction. To test the compatibility of your cookware, you can hold a magnet to the base of the cookware. If the magnet sticks, then it is suitable to use on induction hob.
Cookware with thick flat bases should be chosen for the benefit of uniform heat distribution. Avoid using cookware with rough or deformed base.
Although a vitroceramic hob looks similar to an induction hob, both differ in the way they work. Vitroceramic hobs contain coiled metal elements under the glass surface. These elements are electronically heated to the desired temperature. This coil then heats the glass surface and, consequently, warms the base of the cookware.
An induction hob uses electromagnets instead of metal coils. The magnets generate a magnetic field that directly heats the base of the cookware and not the glass surface. Hence, induction hobs are more efficient and safer to use than ceramic hobs.
Room size and power
There are 2 types of venting options: (1) Ducting and (2) Re-circulating.
Ducting hoods extracts smoke and fumes from the kitchen to the outside of your home via a piping outlet. These are the hardest to install, but are most effective at removing kitchen grease and odours completely. Ducted venting is suitable for those with an open-concept kitchen. But note that the ducted pipes can take up considerable space in your cabinets and may be more pricey because of complicated installations.
Re-circulating hoods work differently. Instead of ducting the fumes out of the kitchen, it cleans the air by passing the smoke and fumes through the filters before returning it to the kitchen. The grease and oil particles are removed by a metal filter and the odor is absorbed by a carbon filter. While a re-circulating hood takes up less space than a ducting hood and is able to remove grease and odour, it is unable to remove large amount of steam and hot air resulting from heavy cooking. This may cause condensation to occur on glass surfaces.
The grease filters (typically aluminium) must be removed and cleaned every 4 weeks, depending on the frequency of use. You may clean the filters either by hand or in the dishwasher. Note not to bend the filters during washing. If by hand washing, soak the filters in warm detergent solution first to aid the removal of grease. Brush the filters, rinse thoroughly and leave it to dry before refitting.
Charcoal filters cannot be washed nor reused. They must be replaced once a year, depending on the frequency of use. Regular maintenance is a must for the cooker hood to function effectively. If the filters are clogged, airflow will be restricted and this may cause the motor to overheat.
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OCBC Current Account: 687-808-238-001
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